Frequently Asked Questions

Q: If you encounter problems....
If you encounter problems installing or running a RulesMaster product, first consult this 'Frequently Asked Questions' section.

If the problem persists, email support@rulesmaster.com. Please tell us which product/version you are using, as much as you can about the problem, and details of your computer (at least the make and model, or CPU type and speed, and operating system.)

Please also include your name and address, and the date and place of purchase.

We will respond promptly, usually 7 days a week.

Some products have a ReadMe file describing installation and operation. Click the link below for the latest version: it may have the solution that you are looking for!



Q: Where can I buy RulesMaster products?
You can buy RulesMaster products quickly and safely on-line at this website. Alternatively, you will find CD products available from most Marine booksellers. Ask for RulesMaster Pro, ISBN 0-646-41220-5, or RulesMaster Racing, ISBN 0-646-44903-6.



Q: RulesMaster Racing 2012 Updater
The latest version is 2.03. If you have version 2.00, 2.01 or 2.02 installed then you can download an updater at www.rulesmaster.com/updates.


Q: RulesMaster Pro 4 updater.
The latest version is 4.02. If you have version 4.00 or 4.01 installed then you can download an updater at www.rulesmaster.com/updates.


Q: Should I get the CD-ROM or a Download version?
Both products are exactly the same, except for the installers. The download won't take long if you have a high speed internet connection. However if you only have a dial up connection then it is probably best to get the CD-ROM version. Note that there is a freight charge for CD-ROM shipment. Some users may find that the CD-ROM version is more convenient: after installation you can use the program immediately without a Licence Key, or you can apply for a Personal Licence Key from www.rulesmaster.com.


Q: How do I tell which version I have?
Run the program and check the title page or select Tools>About. If you have a CD product then the version number is also printed on the CD.


Q: RulesMaster Racing 2012: I can see a horizontal bar obscuring text on some screens.
This is a known problem that occurs only in RulesMaster Racing 2012 version 2.00. It occurs when you have an earlier version of RulesMaster Racing installed (i.e. version 1 which applies to the 2005-2008 rules). You can fix the problem by...
  1. Uninstall the previous version, OR
  2. Download the version 2.01 updater here.


Q: Will RulesMaster work on Windows Vista or Windows 7?

The following RulesMaster Products work on Windows Vista and Windows 7:

  • RulesMaster Racing 2012
  • RulesMaster Pro 4
  • RulesMaster FlashCards-all versions

Windows Vista nor Windows 7 allow operation of RulesMaster Pro version 3. If you own a licence for RulesMaster Pro version 3 (you should have proof of purchase) you may be eligible for upgrade/exchange. See RulesMaster Pro 4 Exchange for details



Q: How can I deploy RulesMaster Pro over my campus?
Some users are happy to buy a RulesMaster Pro CD for every computer that needs access to the program, though this will require that the CD is in the drive while the program is in use. Alternatively most networks will find RulesMaster Pro LAN Server useful and cost effective, especially for ten or more users. It is installed on a central network server and allows access from any computer on your campus LAN. Please write to us at support@rulesmaster.com for details.


Q: I am a teacher. Can I use RulesMaster products in my classroom?
You are most welcome to use any RulesMaster product as a teaching aid. Many teachers take advantage of RulesMaster's high quality 3D graphics and animations to demonstrate important concepts, or to workshop scenarios in a class. Many classrooms are equipped with a data projector which is ideal for this purpose. Otherwise just find the biggest regular screen computer possible and ask your students to huddle up. We do respectfully ask that teachers take note of the licence agreement, which allows for one licence per installation. You should not attempt to loan or copy the product.


Q: I don't quite trust buying over the Internet. / I don't have a credit card. How can I buy off-line?
We encourage people to buy over the Internet because it's the quickest way to complete your order. If you're concerned about your privacy, please check out our Privacy Policy. Please note that your credit card information is protected by the highest standards of security and encryption to protect your interests. That said, it's easy to buy our products 'off-line', even if you don't want to use a credit card. Just click on the 'Buy Now' button, and follow the prompts. Then, instead of paying by credit card, just click 'Pay by Mail'. This will allow you to print out a completed order form, which you can send to us with a cheque. The address details are explained on the order form. Alternatively, you can fax the order to us. In this case you have to fill out your credit card details in the space provided on the form. If you have any problems at all, please email or fax your request and contact details and we will respond promptly.


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